RETURN POLICY

We sinceraly hope you are 100% happy with your Jaded Pestanas purchase!

Due to sanitary and health reasons, lashes are not eligible for refunds or exchanges.

If a product is defective or damaged, you must notify us WITHIN 72 HOURS of receiving your order to be eligible for a return All lashes and products may NOT be worn or altered in any way to qualify for a refund or exchange.

Sale items, which includes items sold with a promotional code or marked down in price, are final sale.



HOW TO RETURN AN ITEM 
After you have read the above, please email us at jadedpestanas@gmail.com requesting instructions on how to return an item. Please make sure to write down as your title 'refund' and include your order number on the subject line for faster service.


FAULTY ITEM

If the wish to return your item because it is faulty, you must let us know in writing and send us photograph(s) of the faulty item WITHIN 72 HOURS of receiving your order. If the product is deemed faulty by us, you will be eligible for a refund of the faulty product. We may ask you to return us the faulty items if necessary.

In order for us to process your refund promptly, please send us the following:-

Your order number; and
Photograph(s) of the faulty product.
We will process your refund within 48 hours of receipt of your proof. We will send you your refund by the same method used by you to purchase the product. Please allow up to 14 days from the time we process your refund for the payment to be completed.

Items that are dispatched over six weeks cannot be returned.

If we send you replacement product(s), we will send you the items by the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from you.



RETURNS PROCESSING TIME

Once we have received your package, your return/exchange will be processed within 1-5 business days. You will be notified via email once your return has been processed. If you have requested a refund due to a defect, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.



INTERNATIONAL RETURNS LIMITED EDITION ITEMS
International sales are final sale and are not eligible for returns/exchanges



LIMITED EDITION ITEMS
Due to the rise of COVID-19 and sanitary purposes, limited edition items cannot be returned once the customer has received the items. Orders can only be cancelled and refunded prior to the order being processed and shipped. Exchanges will only be processed for defective items.**